The only other courier service to earn a 5-Star rating in any category is New Zealand Couriers. It achieves this feat thanks to a clean sweep of 5-Star ratings in every category measured. Of the five courier services eligible for this year’s award, Post Haste is the only business to earn a 5-Star Overall Satisfaction rating from its customers. Post Haste: the number one choice for small businessesĬoming out on top is Post Haste, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Small Business Courier Services. To decide which courier service offers the best level of customer satisfaction, each was rated across the following categories: That’s why, as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of NZ small business owners who had used a courier for business purposes in the past year, across a range of categories, to measure and track their satisfaction. One that they can count on to collect online orders and deliver them in a timely manner, and with the care they require. That’s up a massive 81% on the first half of 2019!īut if a small business owner sends stock to a customer’s doorstep, they need a reliable courier service to get it there. In fact, in just the first half of 2022, Kiwis spent $3.64 billion online. While online spending might not be what it was at the height of Level 4 lockdowns, it’s still well above pre-pandemic numbers. And despite lockdowns being behind us, and our appetite for the in-person experience returning, the lingering effects of our pandemic habits remain. For many small businesses, it became a matter of selling it online or not selling it at all!Īs a result, our online spending soared. But taking away our ability to access brick-and-mortar stores certainly amplified its importance. Online shopping was big business long before Covid came along. Canstar’s 2022 Most Satisfied Customers | Small Business Courier Services Award reveals that Post Haste is number one among small business owners.

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